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United Health Care Secure Horizons & AARP update on Hi Health Innovations
While our clinic is a provider for United Health Care for exams we would like you to be aware that United Health Care’s Affiliation with Hi Innovations now requires you to obtain hearing aids through the mail by using an “out of state” vendor name Hi Innovations.
Our clinic and all local Wisconsin clinics are not contracted with Secure Horizons for hearing aids. Since the affiliation of United Health Care and Hi Innovations, we are no longer able to provide hearing aid benefits to Secure Horizons members. Under this new program, hi Health Innovations, we are still able to bill for hearing exams and other Ear, Nose, and Throat (ENT) services provided by ENT Specialists of WI. The new program has affected how we can handle benefits concerning the purchase of hearing instruments. Basically, the new program removes us completely from the process of helping you select the right hearing instrument/s for your particular hearing loss, along with the process of fitting and service to your hearing instrument/s concerning the care and maintenance of your hearing instrument/s.
According to the new program, “As a UHC MEDICARE ADVANTAGE plan holder…you can pay smaller, predictable co-pay for hearing aids from hi Health Innovations.” This means that you will receive your hearing instruments/hearing aids from this program and not from any local provider, audiologists, or hearing aid specialists
Each part of the hearing aid fitting process goes through hi Health Innovations program. Based on the information for policy holders, “hi Health Innovations offers a variety of popular models that are programmed to your personal hearing needs. You can also enjoy the convenience of having your hearing aid sent directly to your home.” They provide you with very limited information concerning the entire process of purchasing hearing aids and any further services provided after purchasing the hearing aids through their program. It is our understanding that HI Innovations does not have an audiologist in Wisconsin that can assist you in case you would need service. We suggest that you call Hi Innovations and request information about local service before you consider purchasing from them. To the best of our knowledge, they have three “non Audiologists” serving the entire state of Wisconsin.
You are not obligated to use your UHC benefits. You may still choose to work directly with us, since we do have products that are similar in pricing and we can provide you with FULL service locally. ENT Specialists of WI, strongly recommends that you carefully read over your plan and options concerning hearing instruments that are available through hi Health Innovations before you decide to purchase hearing instruments through this program as part of UHC.
We want you to be happy, healthy, and well informed patients and we want to provide you with the best quality of service possible; therefore, we feel that it is our responsibility to inform you of these changes and how these changes affect your benefits concerning the purchase of hearing aids.