How old does a child have to be for a hearing exam?

  • All children can be tested at any age through various testing methods.

Which locations will accommodate children?

  • All locations (Oshkosh, Neenah, Berlin and Appleton)

What is an Audiologist?

  • An Audiologist is certified and licensed professional who has earned a Doctoral Degree (Au.D.) or Master’s degree (M.S.) in the field of Audiology. Certified both nationally and by the state in which they practice in Audiologists are trained to diagnose and treat disorders of hearing.

What is the difference between an Audiologists and Hearing Instrument Specialist (H.I.S.)?

  • The Audiologist has an advanced degree and is an expert in all aspects of hearing healthcare including fitting hearing devices while an H.I.S. has a high school or two year degree and has received training and passed their state exam for the dispensing of hearing devices only.

What is tinnitus?

  • Tinnitus is the perception of sound when no external sound is present. It is often described as clicking, buzzing, hissing or a roaring sound.

How much does a hearing aid cost?

  • Everyone has a different hearing loss and hearing needs. How much you spend will depend on your hearing loss and lifestyle.   Hearing aid prices will vary and some insurances do have hearing aid coverage or discount plans, and often times services and warranty are included in the price.

How long is the warranty for a hearing aid?

  • We offer a 3 year warranty on almost all of our hearing aids, which includes Loss and Damage.

How much does hearing aid follow up cost?

  • As long as you purchased the hearing aid from us, there is no office charge for hearing aid follow up however there is a charge to repair a hearing aid if it is out of warranty. The charge will depend on what needs to be done.

How long does an exam take?

  • We schedule 45 minutes to complete the test and to discuss the test results along with hearing aid recommendations, if appropriate.

Does Medicare pay for hearing exams?

  • The charge will be submitted to Medicare for payment however there is no guarantee of payment.

Does Medicare pay for hearing aids?

  • Medicare does not pay for hearing aids.

Is there a hearing aid trial period?

  • There is a 30 day trial period for hearing aids. If you need more time, we will put this in writing.

What is the return policy?

  • You are able to return the hearing aids during the trial period; however there is a return fee of $150 unless they are exchanged for a different device.

What do I do if I lose my hearing aid?

  • If you lose your hearing aid contact your Audiologist for further information. If it is under warranty, we will work with you to get it replaced.

If I need a new hearing aid, do I need a new hearing test?

  • Yes, the FDA guideline is you need a hearing test within 6 months of being fit with a hearing aid.

How long does my hearing aid battery last?

  • It will depend on the size of your battery, whether or not it is rechargeable, and whether or not you are streaming with your hearing aid. This is something you can discuss with your Audiologist.